- For all purchased merchandise that has not left the store, we offer a full refund (in the form of the original payment method) for a period of 7 days from the purchase date.
- After 7 days, we will offer a refund less a 20% restocking fee, or an in-store credit in the full purchase price amount.
- If the merchandise has been picked up or delivered, we only offer an in-store credit on items still in new, unused, undamaged condition for a period of 24 hours. After that time period, the sale is final and merchandise cannot be swapped or returned.
- All sales on mattresses are always final once the plastic has been opened and removed. All sales on medical lift chairs are final.
- Layaway deposits and payments are not refundable. During the 30 day layaway period, the deposit can be transferred to another item of equal or greater value. Layaway deposits are forfeited after the 30 day time period.
- We reserve the right to special order all layaways, so merchandise may not be immediately available for pick-up or delivery if you pay off the layaway early.
- Special order arrival times are our best estimates only. We are not responsible for manufacturer shipping issues, or for backordered items. We will notify you if any item is on backorder.
- All mattresses must be STAIN-FREE with the law label still in-tact in order for warranty claims to be processed.
- Customer is responsible for transporting merchandise to and from our store in the event of a warranty or repair issue.
- A redelivery fee may apply if you are not home at the scheduled time of delivery.
- There is a $30 returned check fee.
Skip disability assistance statement.
Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 731-668-3000 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.